Terms of service
OVERVIEW
Welcome to Willow Ridge Mercantile. The terms “we,” “us,” and “our” refer to Willow Ridge Mercantile. Willow Ridge Mercantile operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Willow Ridge Mercantile is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 - OUR PRODUCTS
We make every effort to accurately represent our products and services. However, colors or product appearance may vary depending on the device, screen settings, lighting, or other factors.
We do not warrant that the appearance or quality of any product or service purchased will exactly match how it appears online.
Product descriptions may be changed at any time without notice. We reserve the right to discontinue products and to limit quantities offered to any person, geographic region, or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Willow Ridge Mercantile reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and payment has been processed.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted.
If we change, cancel, or are unable to accept an order, we will attempt to notify you using the contact information provided at checkout.
Purchases are subject to our Return & Refund Policy.
You represent that purchases are for personal or household use and not for unauthorized resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be shown in your order confirmation.
Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
You agree to provide current, complete, and accurate billing, payment, and account information for all purchases.
You represent and warrant that you are authorized to use the payment method provided and that all charges incurred will be honored.
SECTION 5 - SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, weather, supply chain disruptions, or other events outside our reasonable control.
Some orders may be fulfilled by third-party fulfillment partners and may arrive in multiple shipments.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including trademarks, brands, text, graphics, images, logos, videos, product designs, and other content, are owned by Willow Ridge Mercantile, its affiliates, or licensors and are protected by applicable intellectual property laws.
The Services are provided for personal, non-commercial use only. You may not reproduce, distribute, modify, republish, display, or otherwise use our content without prior written permission.
The names, logos, designs, and slogans associated with Willow Ridge Mercantile, Bones & Barbwire, and Sweet Willow by Mary may not be used without permission.
All third-party trademarks belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools or services offered by third parties. These tools are provided “as is” and “as available” without warranties or endorsements.
Your use of third-party tools is at your own risk and subject to the terms of the applicable third-party provider.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services.
We are not responsible for the accuracy, content, products, services, privacy practices, or policies of third-party websites.
Your use of third-party websites is at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Willow Ridge Mercantile is powered by Shopify, which enables us to provide the Services to you.
However, all sales and purchases made through our store are transactions directly between you and Willow Ridge Mercantile.
Shopify is not responsible for any aspect of sales made between you and Willow Ridge Mercantile, including injury, damage, loss, or claims related to purchased products or services.
SECTION 10 - PRIVACY POLICY
Personal information collected through the Services is subject to our Privacy Policy.
Because our store is hosted by Shopify, certain personal information may also be collected and processed by Shopify and other service providers in order to operate and improve the Services.
By using the Services, you acknowledge that you have reviewed our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, suggestions, comments, ideas, photos, or other feedback, you grant us permission to use that feedback for purposes including operating, improving, and promoting the Services.
You represent that you have the necessary rights to submit any feedback you provide and that your feedback will not violate the rights of any third party.
We reserve the right to remove feedback that we determine is unlawful, offensive, misleading, inappropriate, or otherwise violates these Terms.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, promotions, shipping, or other matters.
We reserve the right to correct errors, update information, or cancel orders if information is inaccurate, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to violate any law, infringe intellectual property rights, harass or harm others, transmit false or misleading information, distribute malware, spam, scrape data, interfere with security features, impersonate another person, or engage in conduct that may harm Willow Ridge Mercantile, Shopify, or other users.
We reserve the right to suspend or terminate access to the Services for violations of these Terms.
SECTION 14 - TERMINATION
We may terminate or suspend your access to the Services at our discretion if you violate these Terms or misuse the Services.
Any provisions that by their nature should survive termination will continue to apply.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” to the fullest extent permitted by law.
We do not guarantee that use of the Services will be uninterrupted, secure, timely, or error-free.
We disclaim implied warranties to the extent permitted by law, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Willow Ridge Mercantile and its partners, service providers, contractors, licensors, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.
Some jurisdictions do not allow certain limitations of liability, so some provisions may not apply to you.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Willow Ridge Mercantile, Shopify, and their affiliates, partners, employees, contractors, and service providers from claims, damages, losses, or expenses arising from your violation of these Terms, applicable law, or the rights of another party.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies posted on the site, constitute the entire agreement between you and Willow Ridge Mercantile regarding use of the Services.
SECTION 20 - ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations as permitted by law.
SECTION 21 - GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by applicable federal and state laws in the jurisdiction where Willow Ridge Mercantile is headquartered.
SECTION 22 - HEADINGS
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or change these Terms at any time by posting revisions to our website.
Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Willow Ridge Mercantile
Email: willowridgemerc@gmail.com