Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Willow Ridge Mercantile. If you have an issue with your order, please contact us at willowridgemerc@gmail.com within 30 days of receiving your item.

Returns

Eligible items may be returned within 30 days of delivery. To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received, with original packaging when applicable. Proof of purchase may be required.

Before sending anything back, please contact us at willowridgemerc@gmail.com. If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send a return to any address without first receiving return instructions from us.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Personalized, Custom, and Made-to-Order Items

Personalized, customized, print-on-demand, and made-to-order products are generally not eligible for return or exchange due to buyer preference, sizing choice, or change of mind.

If a personalized, custom, or print-on-demand item arrives damaged, defective, misprinted, or incorrect, please contact us and we will work to make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible at willowridgemerc@gmail.com.

Please include your order number and photos showing the issue when possible. We will review the problem and determine the appropriate replacement, refund, or other resolution.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products, except when damaged, defective, or incorrect
  • Print-on-demand or made-to-order products, except when damaged, defective, or incorrect
  • Gift cards
  • Items marked final sale
  • Items that have been used, worn, washed, altered, or damaged after delivery

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges on most products. If an eligible item is approved for return, you may place a new order for the replacement item.

For apparel, please review sizing information carefully before ordering, particularly for print-on-demand products.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow time for your bank or credit card company to process and post the refund.

If your order was damaged, defective, incorrect, or otherwise affected by a fulfillment error, we may issue a replacement or refund without requiring the item to be returned, depending on the circumstances.

Questions

For questions about returns, refunds, or your order, contact:

Willow Ridge Mercantile
willowridgemerc@gmail.com