Shipping policy
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Shipping Policy
Willow Ridge Mercantile works with multiple fulfillment partners, including print-on-demand and third-party suppliers, so processing and delivery times may vary by product.
Processing Times
Most orders are processed within a few business days, but some made-to-order, print-on-demand, or supplier-fulfilled items may require additional processing time before shipment.
If your order contains items from more than one fulfillment partner, your order may arrive in separate packages and on different days.
Shipping Rates
Shipping charges are calculated and displayed at checkout when applicable. Rates may vary depending on the product, shipping destination, fulfillment partner, and shipping method selected.
Delivery Times
Estimated delivery times are shown when available, but they are not guaranteed. Delays may occur because of weather, carrier issues, holidays, supply disruptions, or other circumstances outside our control.
Tracking
Tracking information will be provided when available. Please allow time for tracking information to update after your shipping confirmation is sent.
Multiple Shipments
Because Willow Ridge Mercantile offers products from several fulfillment sources, items within the same order may ship separately. You may receive more than one tracking number for a single order.
Incorrect Shipping Information
Please review your shipping address carefully before placing your order. Willow Ridge Mercantile is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.
If you notice an error after placing your order, contact us as soon as possible at willowridgemerc@gmail.com. We will make every effort to help, but changes may not be possible once an order has entered fulfillment.
Lost, Damaged, or Missing Orders
If your order arrives damaged, contains the wrong item, or appears to be missing, please contact us at willowridgemerc@gmail.com with your order number and, when applicable, photos of the issue.
For packages marked as delivered by the carrier but not received, please first check around the delivery location and contact the shipping carrier. If you still need assistance, contact us and we will help determine the next steps.
International Shipping
Unless otherwise stated at checkout, Willow Ridge Mercantile currently primarily serves customers within the United States. International availability may vary by product.
Questions
For shipping questions, contact:
Willow Ridge Mercantile
willowridgemerc@gmail.com